Shipping is free on qualifying orders.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail. This means that we have received your order in our system and
pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that
your order is in stock and available for immediate shipment. If your item
is on back-order or unavailable we will void the pre-authorization and
reach out to you via e-mail to see if alternate arrangements can be
made.
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.
Freight/Delivery times are 3-5 business days from our warehouse to the Destination Terminal, Final Delivery is by appointment (this is why we require a phone number) and varies based on the distance from the Destination Terminal and the Final Delivery address (your shipping address).
Do NOT miss your delivery once scheduled or you will be charged for rescheduling. We get charged and will pass the charge on to you.
Our tents ship via LTL and will ship separately from any other items in your cart. This means, if you also ordered an awning it will ship via Ground. This is why the phone number is so important. The LTL Freight Carrier will contact you via phone to work out a delivery time. No number no delivery. Missed travel time.
All tents INCLUDE shipping only to the lower 48 states. Tents must be sent via freight truck (not UPS or FedEx Ground) so please arrange an ideal location with easy access/and or forklift services to ensure no damage occurs in transit. A forklift is not required but definitely preferred.
For residential deliveries: The courier will only deliver to the sidewalk, driveway, or garage. A valid telephone number must be provided at the time of purchase. This needs to be a number that you can be reached at in order for the delivery driver to schedule a delivery time. Failure to provide a valid telephone number will result in your tent not being shipped until we can make contact with you.
If you cannot arrange to be available or fail to respond to the carrier, your tent will be returned to our warehouse and the return freight charges will be applied to your credit card.
Lastly, if you see damage to the tent packaging take pictures immediately. Refuse delivery. If you do not see any outer damage but find concealed damage once you open the packaging, stop, take pictures, and report the damage to use immediately. All damage must be reported within 24 hrs. Make sure to take pictures of the packaging, the crate, the tent, anything that will provide context for the damage.
Order Shipment:
If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.
If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at Support@EliteOverlandUSA.com
International Orders:
Please be aware that our products are made specifically for the United States market. This means that they require a 110 electrical system to function correctly.
Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to USA standards.
We will happily ship our fantastic products to international customers.
Due to the extremely wide variety of product dimensions we will provide
an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and
payment though our ultra secure online payment gateway.
If your item(s) do arrived damaged please send photos to Support@EliteOverlandUSA.com, then visit our Returns page and lodge your return claim online.